Terms & Conditions


Payment

Andover House accepts payment by credit/debit card (VISA, MasterCard, American Express), and Business Account. We do not accept personal cheques. Andover House is a cashless hotel and will accept card payments only throughout the building.

Prices

Room prices are per room, per night and are inclusive of VAT and breakfast. Andover House reserves the right to review it’s room prices from time to time. You will pay the room price as quoted at the time of room reservation. Note that quoted room prices at Andover House may change up to the date of your arrival.

Adults

Andover House is only available to those that are over 13 years of age.

Confirmation

Upon completion of your booking, you will receive an email containing your confirmation number.

Room Reservation

You can reserve your room by giving your credit or debit card details at the time of booking. A debit/credit card used must have an expiry date that is valid after the date of stay.

Cancellation

If you wish to cancel your hotel booking, please advise us by 7am on the day prior to arrival otherwise your first night stay will be charged. For 3 or more rooms, the cancellation period is between 48 hours and 10 days. For solo guests on a business trip who have booked up to 2 rooms directly, you have up to 7am on the day of arrival otherwise the first night payment is chargeable.

If you cancel a room reservation outside the policy and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 10:00am the next day. A cancellation reference will be given and must be retained as proof of cancellation.

If you cancel a room reservation inside the policy and have not already paid for the room in advance you will be charged for one night's accommodation per room booked. A cancellation reference will be given and must be retained as proof of cancellation. The customer will be issued with a receipt for this charge.

Bookings made after 7am on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

Group Booking Reservations

A booking of 3 rooms or more is considered a group booking within Andover House. If a group of individuals has booked separately to Andover House we reserve the right to enforce group terms and conditions to those bookings regardless of the booking channel used to book.

Cancellation of Group Bookings

Cancellation of a group booking of 3 rooms or more follows the same cancellation policy as outlined above but with a 48 hour to 10 day notice before 7am on day of arrival, depending on how many rooms have been booked.

The Covid-19 Cancellation Update applies to all.

Shortened Stays

If you decide to shorten your stay you must inform us by 10:00am on the day otherwise you will be charged the cost of one night’s accommodation per room booked.

Arrival and Departure

Rooms are available from 3:00pm on the arrival date. Please let us know if you are likely to arrive after 11:00pm so we can provide information on how to access the hotel. Your room must be vacated by 10:30am.

Corporate Account

Reservations made with an Andover House approved corporate account must be guaranteed with a credit or debit card at time of booking. Corporate Account reservations may be cancelled up until 7am on the day on the day of arrival.

Failure of the corporate account customer to cancel before 7am on the day of the arrival gives Andover House the right to charge for one night’s accommodation.

Breakfast Times

Breakfast is served between 6:30am and 9:00am on weekdays and between 8:00am and 10:00am at weekends and Bank Holiday Mondays.

Restaurant Times

Our restaurant is available 7 nights a week for dinner. However, we accept pre-booked tables only Friday to Sunday. If you cancel your table after 10am on the day of sitting a £5 p/p charge will be applied to your room.

Other Requirements

Andover House operates a 100% no smoking policy throughout. We reserve the right to charge up to £200 for cleaning and loss of room resulting from smoke damage. Electrical smoking appliances may not be used in the rooms as they may set off the sensitive fire alarm system.

Andover House is grade-2 listed and does not have rooms that are specially adapted for customers with disabilities. Our rooms are on the first or second floor accessed by a twin staircase. We have no lift. Guests can request first floor accommodation during the booking process and we will confirm if available.

With the exception of guide dogs, no pets are allowed in Andover House.

Damage

You are responsible for any damage caused to the allocated rooms or the furnishings of the hotel. If any act, default or neglect by the guests or organisers results in damage or complaints from other guests, the customer shall be liable to pay to Andover House on demand the amount required to make good or remedy such damage.

Andover House do not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation.

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